Bill Ryan

Some of the entropy he knows off the top of his head and new(prenominal) instruction he has to search for the represent response before he answers the guest question. He states this when he wees te gossiper ab reveal his favorite guest questions is the ones he have to do deep look for. portion 2, Supervisory Controls take 2-5 650 points. The supervisory program provides administrative direction with assignment in terms of broadly defined electric deplumate or function. The employee has responsibility for independently planning, designing, and carrying out programs, projects, studies or former(a)(a) train up.The reason wherefore I picked aim 2-5 is beca substance abuse Mr. Ryans supervisor is never mentioned. The general mission of giving guest run is mention. Mr. Ryans explain how he handles his twenty-four hours , he independently planed, designed, and carried out programs, projects, studies or other report. He does not remove with his supervisor on a unif orm basis throughout the day. factor in 3 Guidelines Level 3-1 25 points. Specific, detailed guidelines cover charge each(prenominal) important aspects of the assignment argon provided to the employee.The employee works in strict fastening to the guideline deviations must be genuine by the supervisor. The reason why I choose Level 3-1 is because Mr. Ryan refers to policy and influence several judgment of convictions in the case. at that place be obviously guideline he must comprise when it comes to his work. Whether it be the 24 hours the company has to reply to a customers email or, the guidelines for handling a dispute. These guideline have been set for MR. Ryan and his colleagues to follow so the know how to handle the customer and their situation properly.Factor 4, Complexity Level 4-2 75 points. The work consists of duties that involve related steps, processes, or methods. The decision regarding what needs to be through with(p) involves various choices that supplic ate the employee to recognize the beingness of and difference among a few easy recognizable situations. Actions to be taken or responses to be made differ in such(prenominal) things as the source of information the kind of transaction or entries, or other difference of a genuine nature. The reason why I chose Leve 4-2 is because Mr.Ryans work is semi repetitive, like he give tongue to he may not make believe the same question 50 times in a row entirely his question do repeat themselves every(prenominal) couple of emails. The only itemors that differ are sources of information the kind of transaction or entries, or other difference of a factual nature other therefore those factors the questions are easy recognizable situations Factor 5 Scope and Effect Level 5-2 75 points The work involves the execution of special(prenominal) rules, enactments, or procedure and typically comprises a complete segment of an assignment or project of broader scope.The work product or good af fects the accuracy, reliability , or acceptability of further processes. I choose take aim 5-2 because Mr. Ryan job is to handle the customer service aspect of Half. com. He executes specific rules, regulation and procedures to complete the service for half. com. His customer service position is often in the midpoint of customers having a pleasant experience with half. com and act to shop from their website or it can make the customer experience worst and the customer can decided to never use their services again. Factor 6 ad hominem ContactsLevel 6-1 10 points . The personal contacts are with employees inside the immediate organization, office , project, or work unit, and in related or musical accompaniment units. Beside dealing with the customers, Mr. Ryan mostly deal with the distinct department that handle customer issues. In one of the paragraphs Mr. Ryan explains how he had to get in touch with Matt Walsh who is in charge of fixing catalog errors. This is the only time h e speaks about contacting someone other than his buyers or sellers, and the person he contacted was in his immediate organization.Factor 7 Purpose of Contacts Level 7-1 20 points. The purpose is to obtain, clarify or give facts or information careless(predicate) of the nature of those facts. Mr. Ryan may contact other department to obtain information for his customer service issues. The issues can range from easily understood to highly technical and the information obtained is to answer his customer questions that they emailed in. Factor 8 Physical Demands Level 8-1 5points. The work is sedentary. Typically, the employee sits easily to do the work. We know this is a fact about Mr.Ryans job because he dialog about how sitting down all day bother some hoi polloi but it doesnt bother him because he works out after work. Factor 9, Work Environment. Level 9-1 5 Points The milieu involves everyday peril or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residence, or commercial vehicles. We already know that Mr. Ryans work in an office sitting at a cubicle. His environment involves everyday risk or discomforts that require normal safety precautions. Total points 2115 GS Grade 10