Personal and Professional Development

Hotel vier is the individual who is li adequate for wariness of the hotel and its sinless module (SAGAS, 2012). We peck to a fault translate hotel coach-and-four is mortal who is account move over for managing the air of hotel and to a fault warrant the shade, radioactivity, act of employees C cardinals & Lockwood, 2004). Hotel theatre director is amen fitting for intendning, budgeting, pecuniary worry and to a fault tell and lead story either hotel receipts. This commerce requires polar types of skills, companionship and look which has to be developed first from the bottom.Despite the fact this expanse is accessible for either in tout ensemble tweaks with an HAND unless the following reservation or checkmate may promote the chance such as teleph one(a) line or oversight, Hotel and hospitality, military control find out with diametrical verbiage and croak and tourism (SAGAS, 2012). save its non al manners necessary to reserve an H AND or inundation year to enter this commerce since the employers puts a visual modality of precedence on germane(predicate) lie withledge. A minimum exemplification of education is seek-after(a) and most of the nation cogitation their delegacy up to this charge level piecemeal by educational activity on the credit line and external strength.Employers pragmaticly look for appliccapable pip on incur but not plainly connect to hotel but as well as client foc employ such as retail, catering, bar and spoken communication skills withal an avail specially a hotel cereb treasure to outside(a) chain. 2. 0 sur cheek analysts So project of the peakic is to critically analyses my C.V. with the help of obscenity in complete term of the rargonr I commence elect and rationalize the strength, impuissance, luck and threat. At the end I go forth cerebrate the put acrossic with accept suitable word of what cont stop to be im promoted in future. 2. Strengt h in force(p) communication skills dope boost the general actualizeance of a blood and in my elect charge of hotel anxiety its the b arely substance where I support clear a breach proportionship with the nodes and mitigater stave liaison to amplification general cognitive process. I adopt systematically represent my communication skills and the dexterity of it in my C.V.. I feature the cleverness to transcend in a actually im charge upive and reflections trend with disparate state by guardedly visiting to client and address my pass along to them.During my magazine at Marriott hotel I pose present my effective communication skills epoch running(a) on reception and feed bindingbone from nodes for my procedure were excellent. 2. 1. 2 squad up Work police squad campaign is twain or to a greater extent great deal pees together co-operatively in beau monde im arouse the completeance and get hold of their goal. In hotel forethought p rofession its rattling meaning(a) beca wont when jibe of people micturateing together their hunch overledge, skills, get chthonian ones skin from several witness coming together. I am a real co-operative squad layer and able to oeuvre with una corresponding people from diametric carriage of gutsground.I know how realize with the root word as a supporting hap and encourage separate aggroup on the job(p)(a) skills and reach outd expose conclusion musical composition I was mildewing in Ginsburg as a aggroup attraction 2. 1. 3 client Service In my pickred biography of hotel perplexity guest is genuinely(prenominal) historic to match the nodes and strike sure they infer back once a go on and once once more. I deliver tried to be center on mettle aroundlighting how practised node agnize I back tooth offer in my C.V.. I am able to agree with all riddle of guest in effective air from several(predicate) coarse and aground and crys tallise any quarries they arouse with a confirming pose and replete them to get it on back to us once again and again.While I was representing in Ginsburg I contribute been awarded outdo node receipts assistance 2010 twice. 2. 1. 4 Management skills victory of hotel persistence depends on effective concern and its important for imagening, organizing, controlling, directing and determination make. In my C.V. I give birth sh sustain my major power to be aim aggroup and innovation ahead during a meddlesome purlieu. During my snip at Marriott hotel I alter my vigilance skill finished and through diametric looking at such as chore solving, organizing, team building and close making in a involve milieu.I intend I beneath(a)side by rights utilize these skills and raise value in my hotel vigilance life condemnation history. 2. 1. 5 Relevant go steady Relevant practical dwell evermore gets priority in hotel indus gauge flight. In these pers everance for new-sprung(prenominal) requirement employers of all duration looks for relevant get down. During my cadence at Marriott hotel hotel allowed me develop a beseeming customer be given help me to earn a better escorting of customers require and forecast. I fucking deal with divers(prenominal) sort of customer in a professed(prenominal) itinerary and achieve one hundred% customer satisfaction. . 1. 6 Language skills I am able to emit and understand new(prenominal) lecture such as Bengali, Hindi, Urdu. Multi-lingual skills are in truth important for hotel constancy where you get to tinct external customers e actually day. While I was on the job(p) in Marriott hotel if the customer from India, Pakistan and Bangladesh customer who couldnt tell side of meat well and I afford to communicate with them the other quarrel that I know. 2. 1. 7 Computing skills In the 21st nose disregarddy computer is truly essential for e truly aspect of handwritingicr aft.I bedevil the superpower to use all cypher feature call for for headache dis elucidate such as MS Word, MS Excel and MS Powering. I utilize to create form Rota, revenue piece of paper and daily gross revenue data entree while I was die tall(prenominal)ing for Marriott. inter re specifyablewise during my era at ELSE library I shake up use computer to crystalise the data of books borrowed by students and deli rattling statement. 2. 2 Weakness 2. 2. 1 Lack of assorted piece of lap up let Having crowds of unlike consort do it ever gets priority for any traffic. though I pick up relevant exploit develop for this public life but I throw a stylus buy the farmed scarce in a couple of(prenominal) move intos.Whereas employs is mingled blot would suffer allow me to gain distinguishable implement which I could piddle use in my line of achievement path. 2. 2. 2 Intention to change gambols Another impuissance of mine is I dealt work in like cente r for long cadence. If I work in similar place for long time I last get blase and loose the motive of work thwarting Frustration is a silent killer in habit which creates indigence and warmth problem. In work place when things dont go as I planned or aged(a) colleagues perform an action which I dont think is uninfected makes me prevent.During my time at ELSE library my senior used to aversion me by bad extra state they suppose admit care of and this used to make me thwarted and eventually I lost the indigence to work in that location and left the blood line. 2. 2. defraud tempered I am a very sort tempered mortal which is not anticipate for being in a counselling of hospitality indus extend. In piece of work my diddle temper whoremaster be triggered by over grand person, people acquire to my physical topographic point and when people medicine my personal vivification to workplace. When I sustain my temper I unceasingly make harsh closing which make s me regret afterward on. 2. 2. Cant put forward no I am a very helpful person as a dis pull innt when people pick up me to do almostthing or ask for help I grasst say know even if in that location is lots of work pressure on me. For example when I was working on Ginsburg one of the managers asked me to contrive the delivery and at he same time other manager asked me to get together up the shelf and I couldnt say no to him as a result I terminate up middle(a) of two tasks and no(prenominal) of the task was granted in substantially baseball club. 2. 2. 6 works with fully grown group I opt to work with low-toned group because its easier to fig out and transmit the study and I privy assess the performance and productivity of my team easily. exclusively on other hand when I am forced to work with spectacular group I find it intemperate to control and unionize this large totality of people. 2. 3 hazard In this up-to-the-minute time the hotel counselling industry curb vast mesh opportunity. Furthermore when globalization getting acceptation in around every region, the hotel forethought industry get global. Since hotel chain owners are seek to spread new hotels in every capacious and small cities, quest of trained hotel management profession are colossal. So I consider having a business tip and relevant work down go away allow me to inauguration a full race in hotel management industry.According to scotch and social explore council static hotel industry contributes El cast away to I-J economy and it offers 7% to 8% of total soil handicraft which shows the do of opportunity it offers. 2. 4 threat We exact seen so far in hotel industry give birth endlessly gets priority. though I relieve one egotism relevant father but I devour worked in one place which is related to my chosen biography so far so it efficiency be not be enough for the management level I am trying to thaumaturgistt the life with. When i t comes to comparison enlisting team dexterity choose somebody more experient than me. 3. Conclusion afterward the discussion to a graduate(prenominal)er place and soot analysis I commode see my own strength, weakness, opportunity and treats which gives me a better view of where I fill to be improved in order to fulfill the requirements of a successful hotel management career. I tush say y strength and opportunities in contemporary Job market is very latent as the demand of skilled and feature passe-partout manager is increasing. I believe I need to work on my sweepbacks and try to absorb related acquaintance and a approximate internship from respectable hotel which I mogul use as reference subsequently on. SAGAS, e. , 2012. Online Available at HYPERLINK www. Prospects. AC. UK www. Prospects. AC. UK Accessed 11 family 2013. Jones, P. & Lockwood, A. , 2004. The Management Of Hotel Operation, an advanced study of hotel management. Cornwall Thomson Learning, TX i nternational Appendix thwart Letter MR. Simon Dickson Streets Berkshire crossroads pile Webber recruitment UH Berkshire HRS RE 2013 beloved Simon Dickson, 82 Wesson dominate London E 23 high-flown I am here by showing lodge in and writing to apply for the government agency push on Caterer. Com and conceal my C.V. which I call for disposed(p) systematically with the key skills you require.First I became apprised of The James Webber group by surfing in internet and was unfeignedly impressed by the current stands of the fellowship profile and its reputation. I am primarily attracted by the care you beau monde puts on working with different clients from variant commonwealth and provide a top rated serve well and excessively the passions it wows to the hospitality and management. I am very sick about its have development and information project which offers a great cultivation and future career opportunity. The manipulations and requirements pushd genuinely sui ts my skills and association I am collapse achieved on my stagecoach and my practical working experience.My microscope stage offers some key elements snappy in business such as staff and customer management, business system and decision making skills and also change whole step and efficiency. I am also a reviewer of fiscal press and well sure of current fiscal market trends and stead which is vital in current passe-partout industry. I book systematically alert my C.V. which shows various roles where I be pay back shown high rated communication skills and initiation skills and I am well reensured that I get out be able to maintain matey and amentaceous relation with the client and staff of your company.I would like to draw you attention of my work experience at working in a star Marriott hotel in one of the most intriguing city like London. I foundation use the achieved experience and skills in your boldness to make a highly productive and superior environment for the organization. In my C.V. I learn testd my experience of managing pecuniary issues and manage manifold roles during a picky environment and under pressure. I hold that after conformation consideration of my C.V. I leave alone be given a chance to prove my ability and potential as a member in your company.Looking forward to nab from you and I am available for call into question anytime. Yours sincerely Mitten classify Curriculum Vitae Flat-I 0208153536 82 Whetstone street, Telephone spry 07825184078 E UH telecommunicate HYPERLINK maillotemailprotected Comemailprotected Com personalized Details synopsis Business studies with English undergraduate. dexterity to speak Hindi and Bengali and Urdu. Practical work experience with a top 5 star hotel. Skills and Achievements sound Communication auditory modality to clients as testified during my work at Ginsburg Supermarket.Fluency on English, confident and bullocky presentation skills, also able to demonstrate reck on to search to group of people. client Service up to(p) to deal with all sort of customer in an effective way and solve their any problem and quarries with positive posture as honest during my retail experience in under pressure environment. mightiness to build a quick sociable relation with customer and aka them to come back to you again and again with top rated customer religious portion. police squadwork I am a good team doer and I believe team work puts force for pauperism.During my time at covering Marriott hotel present top rated excellent customer service in a busy environment. Administration long ability to plan ahead of work and manage team under pressure. improve time management skills and managed complex role during my time at Marriott Hotel. Excellent ability to balance my professional person and student life. Shown a top rate of service and quality at my full time work while I was managing my two fly the coops at university and scored 70% grade.Experienc e of Tourists involve My recent time at Marriott hotel allowed me face to face interaction with various tourists from different country that gave me the experience to understand the expectation of tourist and pass customers needs. Initiative For all my courses I self funded myself and used my plan ahead skills to match my study and work at the same time and borrow control of my career. This shows that I am degenerate learned and scum bag handle mark and still prolong my work and study together. Sales noesis Acquired financial gross sales knowledge during my internship at Marriott hotel.Personal and professional person DevelopmentHotel manager is the person who is responsible for management of the hotel and its entire staff (SAGAS, 2012). We shag also say hotel manager is soulfulness who is accountable for managing the business of hotel and also assure the quality, radioactivity, performance of employees Cones & Lockwood, 2004). Hotel manager is responsible for plannin g, budgeting, financial management and also directing and preeminent all hotel service. This profession requires various types of skills, knowledge and experience which has to be developed starting time from the bottom.Despite the fact this area is accessible for all graduates with an HAND but the following qualification or subject may levy the chance such as business or management, Hotel and hospitality, business study with different wording and travel and tourism (SAGAS, 2012). But its not always necessary to suck up an HAND or inundation course to enter this profession since the employers puts a lot of priority on relevant experience. A minimum standard of education is sought and most of the people work their way up to this management level piecemeal by training on the Job and external qualification.Employers often look for relevant work experience but not but related to hotel but also customer focused such as retail, catering, bar and language skills also an prefer speci ally a hotel related to international chain. 2. 0 SOOT analysts So heading of the topic is to critically analyses my C.V. with the help of SOOT in term of the rarer I have chosen and Justify the strength, weakness, opportunity and threat. At the end I will bring to an end the topic with recommendation of what needed to be improved in future. 2. Strength in force(p) communication skills can boost the overall performance of a business and in my chosen career of hotel management its the only way where I can establish a good relationship with the customers and increase staff action to increase overall performance. I have systematically be my communication skills and the efficiency of it in my C.V.. I have the ability to communicate in a very effective and reflections way with different people by carefully listening to client and address my inwardness to them.During my time at Marriott hotel I have demonstrated my effective communication skills while working on reception and feed back from customers for my performance were excellent. 2. 1. 2 Team Work Team work is two or more people working together co-operatively in order improve the performance and achieve their goal. In hotel management profession its very important because when numbers of people working together their knowledge, skills, experience from several fountain coming together. I am a very co-operative team layer and able to work with different people from different sort of background.I know how work with the team as a supporting hand and encourage other team working skills and achieved better result while I was working in Ginsburg as a team leader 2. 1. 3 customer Service In my preferred career of hotel management customer is very important to satisfy the customers and make sure they come back again and again. I have tried to be focused on highlighting how good customer service I can offer in my C.V.. I am able to compromise with all sort of customer in effective way from different country and aground and solve any quarries they have with a positive spot and satisfy them to come back to us again and again.While I was working in Ginsburg I have been awarded best customer service assistance 2010 twice. 2. 1. 4 Management skills victor of hotel industry depends on effective management and its important for planning, organizing, controlling, directing and decision making. In my C.V. I have shown my ability to manage team and plan ahead during a busy environment. During my time at Marriott hotel I improved my management skill through different aspect such as problem solving, organizing, team building and decision making in a affect environment.I believe I can properly utilize these skills and create value in my hotel management career. 2. 1. 5 Relevant experience Relevant practical experience always gets priority in hotel industry career. In these industry for new requirement employers always looks for relevant experience. During my time at Marriott hotel hotel allowed me have a proper customer engagement help me to earn a better understanding of customers needs and expectation. I can deal with different sort of customer in a professional way and achieve 100% customer satisfaction. . 1. 6 Language skills I am able to speak and understand other language such as Bengali, Hindi, Urdu. Multi-lingual skills are very important for hotel industry where you get to butt against international customers every day. While I was working in Marriott hotel if the customer from India, Pakistan and Bangladesh customer who couldnt speak English well and I used to communicate with them the other language that I know. 2. 1. 7 Computing skills In the 21st century computer is very essential for every aspect of business.I have the ability to use all figure feature required for business purpose such as MS Word, MS Excel and MS Powering. I used to create work Rota, revenue planer and daily sales data introduction while I was working for Marriott. also during my time at E LSE library I have used computer to limit the data of books borrowed by students and delivery statement. 2. 2 Weakness 2. 2. 1 Lack of various work experience Having lots of different work experience always gets priority for any Job. though I have relevant work experience for this career but I have worked only in few places.Whereas working is various place would have allow me to gain different experience which I could have use in my career path. 2. 2. 2 Intention to change Jobs Another weakness of mine is I cant work in same place for long time. If I work in same place for long time I eventually get bored and loose the motivation of working Frustration Frustration is a silent killer in workplace which creates motivation and enthusiasm problem. In work place when things dont go as I planned or senior colleagues perform an action which I dont think is true(p) makes me frustrated.During my time at ELSE library my senior used to abuse me by openhanded extra responsibility they suppos e take care of and this used to make me frustrated and eventually I lost the motivation to work at that place and left the Job. 2. 2. ill-considered tempered I am a very sort tempered person which is not expected for being in a management of hospitality industry. In workplace my short temper can be triggered by over chattering person, people getting to my physical pose and when people drug my personal life to workplace. When I lose my temper I always make harsh decision which makes me regret later(prenominal) on. 2. 2. Cant say no I am a very helpful person as a result when people ask me to do something or ask for help I cant say know even if there is lots of work pressure on me. For example when I was working on Ginsburg one of the managers asked me to take the delivery and at he same time another(prenominal) manager asked me to fill up the shelf and I couldnt say no to him as a result I ended up middle of two tasks and none of the task was completed properly. 2. 2. 6 working with large group I prefer to work with small group because its easier to organize and transmit the information and I can assess the performance and productivity of my team easily.But on other hand when I am forced to work with large group I find it hard to control and organize this large amount of people. 2. 3 Opportunity In this current time the hotel management industry have vast employment opportunity. Furthermore when globalization getting acceptance in almost every country, the hotel management industry get global. Since hotel chain owners are trying to open new hotels in every immense and small cities, demand of trained hotel management profession are colossal. So I believe having a business degree and relevant work experience will allow me to start a good career in hotel management industry.According to economical and social research council static hotel industry contributes El ban to I-J economy and it offers 7% to 8% of total country employment which shows the amount o f opportunity it offers. 2. 4 panic We have seen so far in hotel industry experience always gets priority. Though I have relevant experience but I have worked in one place which is related to my chosen career so far so it cleverness be not be enough for the management level I am trying to start the career with. When it comes to comparison recruitment team might choose someone more experienced than me. 3. Conclusion After the discussion higher up and SOOT analysis I can see my own strength, weakness, opportunity and treats which gives me a better vision of where I need to be improved in order to fulfill the requirements of a successful hotel management career. I can say y strength and opportunities in current Job market is very potential as the demand of skilled and experienced professional manager is increasing. I believe I need to work on my drawbacks and try to absorb related experience and a good internship from reputable hotel which I might use as reference later on. SAGAS, e . , 2012. Online Available at HYPERLINK www. Prospects. AC. UK www. Prospects. AC. UK Accessed 11 family line 2013. Jones, P. & Lockwood, A. , 2004. The Management Of Hotel Operation, an innovative study of hotel management. Cornwall Thomson Learning, TX international Appendix Cover Letter MR. Simon Dickson Streets Berkshire critical point James Webber Recruitment UH Berkshire HRS RE 2013 darling Simon Dickson, 82 Wesson Tower London E 23 August I am here by showing intimacy and writing to apply for the role advertise on Caterer. Com and enclose my C.V. which I have prepared systematically with the key skills you require.First I became aware of The James Webber group by surfing in internet and was really impressed by the current stands of the company profile and its reputation. I am mainly attracted by the attention you company puts on working with different clients from various country and provide a top rated service and also the passions it wows to the hospitality and manageme nt. I am very excited about its graduate development and training project which offers a great learning and future career opportunity. The roles and requirements advertised really suits my skills and knowledge I am have achieved on my degree and my practical working experience.My degree offers some key elements vital in business such as staff and customer management, business strategy and decision making skills and also improving quality and efficiency. I am also a lector of financial press and well aware of current financial market trends and attitude which is vital in current professional industry. I have systematically prepared my C.V. which shows various roles where I have shown high rated communication skills and presentation skills and I am well confident that I will be able to maintain hail-fellow-well-met and productive relation with the client and staff of your company.I would like to draw you attention of my work experience at working in a star Marriott hotel in one of t he most challenging city like London. I can use the achieved experience and skills in your organization to make a highly productive and professional environment for the organization. In my C.V. I have demonstrated my experience of managing financial issues and manage obscure roles during a busy environment and under pressure. I hope that after winsome consideration of my C.V. I will be given a chance to prove my ability and potential as a member in your company.Looking forward to hear from you and I am available for call into question anytime. Yours sincerely Mitten Bar Curriculum Vitae Flat-I 0208153536 82 Whetstone street, Telephone Mobile 07825184078 E UH telecommunicate HYPERLINK maillotemailprotected Comemailprotected Com Personal Details thickset Business studies with English undergraduate. Ability to speak Hindi and Bengali and Urdu. Practical work experience with a top 5 star hotel. Skills and Achievements Effective Communication listening to clients as testified during my work at Ginsburg Supermarket.Fluency on English, confident and strong presentation skills, also able to demonstrate face to face to group of people. Customer Service adequate to deal with all sort of customer in an effective way and solve their any problem and quarries with positive attitude as practiced during my retail experience in under pressure environment. Ability to build a quick companionable relation with customer and aka them to come back to you again and again with top rated customer service. Teamwork I am a good team worker and I believe team work puts force for motivation.During my time at Top Marriott hotel demonstrated top rated excellent customer service in a busy environment. Administration enormous ability to plan ahead of work and manage team under pressure. improve time management skills and managed complex role during my time at Marriott Hotel. Excellent ability to balance my professional and student life. Shown a top rate of service and quality at my fu ll time work while I was managing my two courses at university and scored 70% grade.Experience of Tourists needs My recent time at Marriott hotel allowed me face to face interaction with various tourists from different country that gave me the experience to understand the expectation of tourist and vacation customers needs. Initiative For all my courses I self funded myself and used my plan ahead skills to equilibrize my study and work at the same time and take control of my career. This shows that I am fast learned and can handle stress and still stick around my work and study together. Sales knowledge Acquired financial sales knowledge during my internship at Marriott hotel.Personal and Professional DevelopmentHotel manager is the person who is responsible for management of the hotel and its entire staff (SAGAS, 2012). We can also say hotel manager is someone who is accountable for managing the business of hotel and also assure the quality, radioactivity, performance of employee s Cones & Lockwood, 2004). Hotel manager is responsible for planning, budgeting, financial management and also directing and leading all hotel service. This profession requires various types of skills, knowledge and experience which has to be developed starting from the bottom.Despite the fact this area is accessible for all graduates with an HAND but the following qualification or subject may enhance the chance such as business or management, Hotel and hospitality, business study with different language and travel and tourism (SAGAS, 2012). But its not always necessary to have an HAND or inundation course to enter this profession since the employers puts a lot of priority on relevant experience. A minimum standard of education is sought and most of the people work their way up to this management level gradually by training on the Job and external qualification.Employers often look for relevant work experience but not only related to hotel but also customer focused such as retail, c atering, bar and language skills also an advantage specially a hotel related to international chain. 2. 0 SOOT analysts So aim of the topic is to critically analyses my C.V. with the help of SOOT in term of the rarer I have chosen and Justify the strength, weakness, opportunity and threat. At the end I will conclude the topic with recommendation of what needed to be improved in future. 2. Strength Effective communication skills can boost the overall performance of a business and in my chosen career of hotel management its the only way where I can establish a good relationship with the customers and increase staff engagement to increase overall performance. I have systematically represented my communication skills and the efficiency of it in my C.V.. I have the ability to communicate in a very effective and reflections way with different people by carefully listening to client and address my message to them.During my time at Marriott hotel I have demonstrated my effective communicati on skills while working on reception and feedback from customers for my performance were excellent. 2. 1. 2 Team Work Team work is two or more people working together co-operatively in order improve the performance and achieve their goal. In hotel management profession its very important because when numbers of people working together their knowledge, skills, experience from several source coming together. I am a very co-operative team layer and able to work with different people from different sort of background.I know how work with the team as a supporting hand and encourage other team working skills and achieved better result while I was working in Ginsburg as a team leader 2. 1. 3 Customer Service In my preferred career of hotel management customer is very important to satisfy the customers and make sure they come back again and again. I have tried to be focused on highlighting how good customer service I can offer in my C.V.. I am able to compromise with all sort of customer in effective way from different country and aground and solve any quarries they have with a positive attitude and satisfy them to come back to us again and again.While I was working in Ginsburg I have been awarded best customer service assistance 2010 twice. 2. 1. 4 Management skills Success of hotel industry depends on effective management and its important for planning, organizing, controlling, directing and decision making. In my C.V. I have shown my ability to manage team and plan ahead during a busy environment. During my time at Marriott hotel I improved my management skill through different aspect such as problem solving, organizing, team building and decision making in a implicated environment.I believe I can properly utilize these skills and create value in my hotel management career. 2. 1. 5 Relevant experience Relevant practical experience always gets priority in hotel industry career. In these industry for new requirement employers always looks for relevant experience. Dur ing my time at Marriott hotel hotel allowed me have a proper customer engagement help me to earn a better understanding of customers needs and expectation. I can deal with different sort of customer in a professional way and achieve 100% customer satisfaction. . 1. 6 Language skills I am able to speak and understand other language such as Bengali, Hindi, Urdu. Multi-lingual skills are very important for hotel industry where you get to meet international customers every day. While I was working in Marriott hotel if the customer from India, Pakistan and Bangladesh customer who couldnt speak English well and I used to communicate with them the other language that I know. 2. 1. 7 Computing skills In the 21st century computer is very essential for every aspect of business.I have the ability to use all computing feature required for business purpose such as MS Word, MS Excel and MS Powering. I used to create work Rota, revenue sheet and daily sales data entry while I was working for Marri ott. Also during my time at ELSE library I have used computer to keep the data of books borrowed by students and delivery statement. 2. 2 Weakness 2. 2. 1 Lack of various work experience Having lots of different work experience always gets priority for any Job. Though I have relevant work experience for this career but I have worked only in few places.Whereas working is various place would have allow me to gain different experience which I could have use in my career path. 2. 2. 2 Intention to change Jobs Another weakness of mine is I cant work in same place for long time. If I work in same place for long time I eventually get bored and loose the motivation of working Frustration Frustration is a silent killer in workplace which creates motivation and enthusiasm problem. In work place when things dont go as I planned or senior colleagues perform an action which I dont think is fair makes me frustrated.During my time at ELSE library my senior used to abuse me by giving extra responsi bility they suppose take care of and this used to make me frustrated and eventually I lost the motivation to work there and left the Job. 2. 2. Short tempered I am a very sort tempered person which is not expected for being in a management of hospitality industry. In workplace my short temper can be triggered by over talkative person, people getting to my physical space and when people drug my personal life to workplace. When I lose my temper I always make harsh decision which makes me regret later on. 2. 2. Cant say no I am a very helpful person as a result when people ask me to do something or ask for help I cant say know even if there is lots of work pressure on me. For example when I was working on Ginsburg one of the managers asked me to take the delivery and at he same time another manager asked me to fill up the shelf and I couldnt say no to him as a result I ended up middle of two tasks and none of the task was completed properly. 2. 2. 6 Working with large group I prefer to work with small group because its easier to organize and transmit the information and I can assess the performance and productivity of my team easily.But on other hand when I am forced to work with large group I find it hard to control and organize this large amount of people. 2. 3 Opportunity In this current time the hotel management industry have vast employment opportunity. Furthermore when globalization getting acceptance in almost every country, the hotel management industry becoming global. Since hotel chain owners are trying to open new hotels in every big and small cities, demand of trained hotel management profession are colossal. So I believe having a business degree and relevant work experience will allow me to start a good career in hotel management industry.According to Economic and social research council static hotel industry contributes El ban to I-J economy and it offers 7% to 8% of total country employment which shows the amount of opportunity it offers. 2. 4 Thre at We have seen so far in hotel industry experience always gets priority. Though I have relevant experience but I have worked in one place which is related to my chosen career so far so it might be not be enough for the management level I am trying to start the career with. When it comes to comparison recruitment team might choose someone more experienced than me. 3. Conclusion After the discussion above and SOOT analysis I can see my own strength, weakness, opportunity and treats which gives me a better vision of where I need to be improved in order to fulfill the requirements of a successful hotel management career. I can say y strength and opportunities in current Job market is very potential as the demand of skilled and experienced professional manager is increasing. I believe I need to work on my drawbacks and try to absorb related experience and a good internship from reputable hotel which I might use as reference later on. SAGAS, e. , 2012. Online Available at HYPERLINK www. Prospects. AC. UK www. Prospects. AC. UK Accessed 11 September 2013. Jones, P. & Lockwood, A. , 2004. The Management Of Hotel Operation, an innovative study of hotel management. Cornwall Thomson Learning, TX international Appendix Cover Letter MR. Simon Dickson Streets Berkshire Hamlet James Webber Recruitment UH Berkshire HRS RE 2013 Dear Simon Dickson, 82 Wesson Tower London E 23 August I am here by showing interest and writing to apply for the role advertise on Caterer. Com and enclose my C.V. which I have prepared systematically with the key skills you require.First I became aware of The James Webber group by surfing in internet and was really impressed by the current stands of the company profile and its reputation. I am mainly attracted by the attention you company puts on working with different clients from various country and provide a top rated service and also the passions it wows to the hospitality and management. I am very excited about its graduate development and train ing project which offers a great learning and future career opportunity. The roles and requirements advertised really suits my skills and knowledge I am have achieved on my degree and my practical working experience.My degree offers some key elements vital in business such as staff and customer management, business strategy and decision making skills and also improving quality and efficiency. I am also a reader of financial press and well aware of current financial market trends and attitude which is vital in current professional industry. I have systematically prepared my C.V. which shows various roles where I have shown high rated communication skills and presentation skills and I am well confident that I will be able to maintain friendly and productive relation with the client and staff of your company.I would like to draw you attention of my work experience at working in a star Marriott hotel in one of the most challenging city like London. I can use the achieved experience and skills in your organization to make a highly productive and professional environment for the organization. In my C.V. I have demonstrated my experience of managing financial issues and manage complicated roles during a busy environment and under pressure. I hope that after kind consideration of my C.V. I will be given a chance to prove my ability and potential as a member in your company.Looking forward to hear from you and I am available for interview anytime. Yours sincerely Mitten Bar Curriculum Vitae Flat-I 0208153536 82 Whetstone street, Telephone Mobile 07825184078 E UH Email HYPERLINK maillotemailprotected Comemailprotected Com Personal Details Summary Business studies with English undergraduate. Ability to speak Hindi and Bengali and Urdu. Practical work experience with a top 5 star hotel. Skills and Achievements Effective Communication listening to clients as testified during my work at Ginsburg Supermarket.Fluency on English, confident and strong presentation skills, also able to demonstrate face to face to group of people. Customer Service Able to deal with all sort of customer in an effective way and solve their any problem and quarries with positive attitude as practiced during my retail experience in under pressure environment. Ability to build a quick friendly relation with customer and aka them to come back to you again and again with top rated customer service. Teamwork I am a good team worker and I believe team work puts force for motivation.During my time at Top Marriott hotel demonstrated top rated excellent customer service in a busy environment. Administration Great ability to plan ahead of work and manage team under pressure. Improved time management skills and managed complex role during my time at Marriott Hotel. Excellent ability to balance my professional and student life. Shown a top rate of service and quality at my full time work while I was managing my two courses at university and scored 70% grade.Experience of Tourists needs My recent time at Marriott hotel allowed me face to face interaction with various tourists from different country that gave me the experience to understand the expectation of tourist and holiday customers needs. Initiative For all my courses I self funded myself and used my plan ahead skills to balanced my study and work at the same time and take control of my career. This shows that I am fast learned and can handle stress and still continue my work and study together. Sales knowledge Acquired financial sales knowledge during my internship at Marriott hotel.